Resolved -
AWS services are back live. We will switch back to it from our temporary solution outside of business hours to not cause any unnecessary service disruption.
Jul 16, 14:20 BST
Update -
Companion is fully functional. We are continuing to monitor closely.
Jul 16, 12:20 BST
Monitoring -
Temporary solution for failing AWS service was implemented and Service is fully functional now.
We will continue monitoring.
Jul 16, 12:14 BST
Update -
Team is executing with plan B, expected resolution time is 12:30 BST.
Jul 16, 11:44 BST
Update -
Amazon did not provide yet the ETA. We are working on plan B to cut out affected AWS services usage.
Jul 16, 10:56 BST
Update -
AWS narrowed down the scope of the service outage to one of the components, that we use for Companion.
Awaiting AWS resolution.
Jul 16, 10:15 BST
Identified -
We have issue with AWS CloudFront services used by us, waiting for AWS respond.
Jul 16, 09:49 BST
Update -
Issues is causing partial application timeouts, it affects only Companion.
Jul 16, 09:34 BST
Update -
We are continuing to investigate this issue.
Jul 16, 09:19 BST
Investigating -
Both Companion webapp and Chrome extension access is blocked.
Team is investigating the scope and impact.
Jul 16, 09:19 BST