All issued were identified and fixed. Team will investigate for root cause to prevent that from happening.
Posted Sep 29, 2026 - 17:27 BST
Monitoring
Fixes were applied and team is actively monitoring all applications.
Posted Sep 29, 2026 - 17:19 BST
Update
We are continuing to work on a fix for this issue.
Posted Sep 29, 2026 - 16:48 BST
Identified
Issue was localised, application performance is getting back on track.
Posted Sep 29, 2026 - 16:48 BST
Investigating
Clients are reporting degraded performance of Companion and Prospector in selected locations. Our monitoring confirms extended latency, team is investigating the issue.
Posted Sep 29, 2026 - 15:45 BST
This incident affected: Prospector (Prospector WebApp Frontend, Cognism Backend Lists API, Cognism Backend User API, Cognism Backend Search API, Cognism Backend Email AP) and Companion (Companion Webapp, Companion CE).