AWS services are back live. We will switch back to it from our temporary solution outside of business hours to not cause any unnecessary service disruption.
Posted Jul 16, 2026 - 14:20 BST
Update
Companion is fully functional. We are continuing to monitor closely.
Posted Jul 16, 2026 - 12:20 BST
Monitoring
Temporary solution for failing AWS service was implemented and Service is fully functional now. We will continue monitoring.
Posted Jul 16, 2026 - 12:14 BST
Update
Team is executing with plan B, expected resolution time is 12:30 BST.
Posted Jul 16, 2026 - 11:44 BST
Update
Amazon did not provide yet the ETA. We are working on plan B to cut out affected AWS services usage.
Posted Jul 16, 2026 - 10:56 BST
Update
AWS narrowed down the scope of the service outage to one of the components, that we use for Companion. Awaiting AWS resolution.
Posted Jul 16, 2026 - 10:15 BST
Identified
We have issue with AWS CloudFront services used by us, waiting for AWS respond.
Posted Jul 16, 2026 - 09:49 BST
Update
Issues is causing partial application timeouts, it affects only Companion.
Posted Jul 16, 2026 - 09:34 BST
Update
We are continuing to investigate this issue.
Posted Jul 16, 2026 - 09:19 BST
Investigating
Both Companion webapp and Chrome extension access is blocked. Team is investigating the scope and impact.
Posted Jul 16, 2026 - 09:19 BST
This incident affected: Companion (Companion Webapp, Companion CE).